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Store Policy

Customer Care

At Mayflower Canna. Co., we are committed to providing exceptional customer care and support to ensure a positive experience for all our valued customers. Our customer care policy outlines our dedication to delivering high-quality products, excellent service, and addressing any concerns promptly and effectively.

1. Quality Assurance:

  • We guarantee the quality and purity of our hemp products. Our products undergo rigorous testing and quality control measures to ensure they meet the highest industry standards.

  • If you have any concerns about the quality of our products, please contact our customer care team immediately. We will investigate the issue and take appropriate action to resolve it.

2. Customer Support:

  • Our knowledgeable and friendly customer care team is available to assist you with any questions, concerns, or inquiries you may have.

  • You can reach our customer support representatives through multiple channels, including phone, email, and live chat on our website.

  • Our customer support hours are 10AM-6PM, Mon-Fri. We strive to respond to all inquiries promptly and provide timely assistance. We are available via text, email, and store chat after hours (please expect some delay).

3. Product Information:

  • We provide detailed information about our products, including potency and usage instructions.

  • If you need assistance selecting the right product for your needs or have questions about specific products, our customer care team is here to help.

  • We are committed to transparency and accuracy in product information, and we welcome any feedback or suggestions for improvement.

4. Dispute Resolution:

  • In the event of any disputes or issues with your order or our products, we are dedicated to resolving them quickly and fairly.

  • Please contact our customer care team with any concerns, and we will work with you to find a satisfactory resolution.

  • If necessary, we will escalate the issue to management for further review and resolution.

5. Feedback and Suggestions:

  • We value your feedback and suggestions as they help us improve our products and services.

  • Please feel free to share your thoughts, ideas, or concerns with us at any time. Your input is invaluable to us and helps us better serve you and our community.

6. Privacy and Confidentiality:

  • We respect your privacy and confidentiality. Any information you provide to us will be kept confidential and used solely for the purpose of assisting you with your inquiries or orders.

  • We adhere to strict privacy and data protection regulations to ensure your information is secure and protected.

7. Continuous Improvement:

  • We are committed to continuously improving our customer care services and policies to better meet your needs and expectations.

  • Your feedback and suggestions are essential in helping us identify areas for improvement and implementing necessary changes.

Conclusion: At Mayflower Canna. Co., we are dedicated to providing exceptional customer care and support to ensure your satisfaction with our products and services. If you have any questions, concerns, or feedback, please do not hesitate to contact our customer care team. Thank you for choosing Mayflower Canna. Co., and we look forward to serving you.

Privacy & Safety

At Mayflower Canna. Co., we prioritize the privacy and safety of our customers. We are committed to maintaining the confidentiality of your personal information and ensuring a secure shopping experience. Our privacy and safety measures are outlined below:

1. Data Protection:

  • We respect your privacy and handle your personal information with the utmost care. Any information collected during your interactions with our website or store is securely stored and protected.

  • We comply with all applicable data protection laws and regulations to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

2. Secure Transactions:

  • When you make a purchase on our website or in-store, your payment information is encrypted using industry-standard security protocols to ensure secure transactions.

  • We partner with Square to provide a safe and secure payment experience for our customers.

3. Confidentiality:

  • Your personal information, including your name, contact details, and purchase history, is kept confidential and used solely for the purpose of fulfilling your orders and providing customer support.

  • We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Age Verification:

  • We strictly adhere to legal requirements regarding the sale of hemp products to minors. To ensure compliance with age restrictions, we may require age verification before processing your order.

  • By purchasing products from Mayflower Canna. Co., you certify that you are of legal age to purchase hemp products in your jurisdiction.

5. Secure Packaging and Delivery:

  • We take great care in packaging your orders discreetly and securely to protect your privacy. Our packaging is designed to prevent tampering and maintain product freshness during transit.

  • For delivery orders, we use reliable shipping carriers that prioritize safety and discretion. Your package will be delivered in a nondescript box or envelope to ensure privacy.

6. Customer Communication:

  • We may occasionally send you updates, promotions, or newsletters via email or other communication channels if you have opted in to receive such communications.

  • You have the option to unsubscribe from marketing communications at any time by following the instructions provided in the emails or contacting our customer support team.

7. Cookies and Tracking:

  • Our website may use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and advertisements.

  • You have the option to disable cookies in your browser settings, although this may affect certain features and functionalities of our website.

8. Third-Party Links:

  • Our website may contain links to third-party websites or services for your convenience. Please note that we are not responsible for the privacy practices or content of these third-party sites.

  • We encourage you to review the privacy policies of any third-party websites you visit to understand how your personal information may be collected, used, and shared.

9. Updates to Privacy Policy:

  • We reserve the right to update our privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the privacy policy periodically for any changes.

Conclusion: Mayflower Canna. Co. is committed to protecting your privacy and ensuring a safe shopping experience. If you have any questions or concerns about our privacy and safety practices, please contact our customer support team for assistance. Thank you for trusting us with your personal information, and we look forward to serving you.

Wholesale Inquiries

At Mayflower Canna. Co., we are thrilled to offer wholesale opportunities to licensed retailers, dispensaries, and businesses operating within the legal hemp industry. Our wholesale orders policy ensures a streamlined process for wholesale purchases:

1. Eligibility:

  • Wholesale orders are exclusively available to licensed retailers, dispensaries, and businesses compliant with local and state hemp regulations.

2. Product Selection:

  • Our wholesale catalog features a diverse array of premium hemp products, including flower, edibles, concentrates, and accessories.

3. Pricing and Discounts:

  • Wholesale pricing and discounts are tailored to accommodate order volume and product selection. For current pricing information, please complete our wholesale application form.

4. Ordering Process:

  • To initiate a wholesale order, businesses are required to complete and submit our wholesale application form.

  • Upon approval, wholesale customers will gain access to our wholesale catalog and receive further instructions on placing orders.

5. Minimum Order Requirements:

  • Minimum order quantities may apply to wholesale purchases. Specific requirements vary based on product type and availability.

6. Shipping and Delivery:

  • Wholesale orders are processed promptly upon receipt and shipped via reputable carriers with tracking and insurance for security.

  • Shipping costs are calculated based on order weight, destination, and chosen shipping method. 

7. Returns and Exchanges:

  • We aim to ensure complete satisfaction with our products. In the event of damaged or defective items, please contact us through the wholesale application form within 48 hours of delivery to arrange returns or exchanges.

8. Compliance with Regulations:

  • Wholesale customers are responsible for adhering to all applicable laws, regulations, and licensing requirements governing the sale and distribution of hemp products in their respective jurisdictions.

  • Mayflower Canna. Co. reserves the right to decline or cancel wholesale orders that do not comply with legal requirements or our wholesale policies.

Conclusion: Mayflower Canna. Co. values the opportunity to collaborate with wholesale partners within the hemp industry. To explore wholesale opportunities and start the application process, please complete our wholesale application form. We look forward to potentially partnering with your business and contributing to your success in the cannabis market.

Payment Methods

Payment Methods

At Mayflower Canna. Co., we offer a variety of convenient payment methods to accommodate your needs:

1. Square:

  • We accept payments via Square for online orders and in-person transactions. Square provides a secure and seamless payment processing experience.

2. Cash:

  • Cash payments are accepted for in-person transactions at our flea/retail locations. Please note that we only accept cash payments for in-person purchases.

3. Zelle:

  • Wholesale customers can use Zelle for secure and convenient online payments. Simply initiate a payment through your bank's Zelle platform using our designated phone number: 215-478-4348.

4. Venmo:

  • Venmo is accepted for in-person transactions at our retail location. You can easily make payments using the Venmo app by scanning our QR code or entering our Venmo username.

5. Cash App:

  • Cash App payments are accepted for in-person transactions at our retail location. You can make payments quickly and securely using the Cash App mobile application.

Please note that payment methods may vary depending on the type of transaction and location. For wholesale orders, please refer to our Wholesale Orders Policy for more information on accepted payment methods. If you have any questions or need further assistance regarding payment options, please don't hesitate to contact us. We are here to help ensure a smooth and hassle-free payment process for all our customers.

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