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Shipping & Returns

Shipping Policy

At Mayflower Canna. Co., we strive to provide a seamless and secure shipping experience for all our customers within the United States. Our shipping policy is designed to ensure the safe and discreet delivery of your orders:

1. Processing Time:

  • Orders are generally processed same day. Due to factors like sales, product launches, etc., please allow up to 3 days for your order to be processed and prepared for shipment. Orders are processed Monday-Friday 7am-3pm and Saturday 7am-11am (all times in EST). We do not ship on Sunday. 

2. Packaging:

  • All orders are carefully packaged and heat sealed to prevent any potential odor or quality issues during transit. Our packaging is discreet and does not indicate the contents of the package for added privacy.

3. Shipping Carriers:

  • Our orders are shipped via USPS, unless otherwise agreed. When the shipping label associated with your package is printed, you'll receive an email with tracking information.

4. Delivery Timeframe:

  • Delivery times may vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 2-5 business days, while expedited shipping options may be available for faster delivery. These timeframes are estimates and not a guarantee. 

5. Discreet Delivery:

  • Your privacy is important to us. All packages are shipped discreetly without any external markings or branding that would indicate the contents. Your order will arrive in a plain, unmarked box or envelope for added confidentiality.

6. Undelivered or Damaged Packages:

  • In the rare event that your package is undelivered or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to investigate the issue and resolve it promptly.

  • If your package is undelivered due to an incorrect address provided at checkout, we may require additional shipping fees to reship your order.

7. Shipping Restrictions:

  • Please note that certain products may be subject to shipping restrictions based on your location and local regulations. It is your responsibility to ensure compliance with all applicable laws regarding the purchase and shipment of hemp products.

8. Tracking Your Order:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

9. Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a positive shopping experience.

Return & Exchange Policy

At Mayflower Canna. Co., we are committed to providing high-quality hemp and derivatives and ensuring customer satisfaction. Please review our return and exchange policy outlined below:

1. Refunds and Returns:

  • We accept returns on unopened items. If you are unhappy with your purchase, please contact us and we will arrange the return. 

  • Any products that are returned opened will not be credited. The refund will be processed the day we receive your product. Return shipping is at your expense. Contact us for the return shipping address.

  • We will not provide full or partial refunds due to delays in carrier services as it is not within our control.

2. Undelivered or Damaged Packages:

  • In the event that your package is undelivered or arrives damaged, please contact our customer support team.

  • We will work with the shipping carrier to investigate the problem and provide a resolution, which may include reshipping the order or issuing a store credit.

3. Customer Responsibility:

  • It is the responsibility of the customer to verify the legality of purchasing and possessing hemp products in their respective jurisdiction.

  • By placing an order with Mayflower Canna. Co., you acknowledge and agree to comply with all applicable laws and regulations regarding the purchase and use of hemp products.

4. Troubleshooting​

  • If you receive a product that appears to be defective, please reach out. We will send you instructions to try to resolve the issue. If the device still doesn't work, we'll likely have you send it back to us for further investigation. If we deem it's defective by no fault of you, we'll ship you a replacement free of charge.

4. Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please contact our customer support team for assistance. We are here to help ensure a positive shopping experience for all our customers.

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